Logistics Operations
Hub

For a logistics business built over 24 years mostly through phone calls and word of mouth, a customer inquiry had nowhere structured to land — no dashboard, no queue, no record of who was supposed to respond, or whether they had.

A customer-facing site captures every inquiry directly, an authenticated admin dashboard gives the operations team a single place to see, assign, and respond to it, and a notification layer closes the loop back to the customer — the same request, tracked start to finish.

• React + Vite — a fast build pipeline and instant reloads kept iteration quick on a customer-facing site that needed to ship changes often, not just once.
• Express — a lightweight backend that stays out of the way — routing inquiries and dashboard requests without carrying framework weight the project didn't need.
• MongoDB — inquiries and operational records don't share one rigid shape; a document store let the schema flex as new fields appeared instead of migrating a table every time.
• JWT Authentication — the admin dashboard is the one surface handling real operational data, so every session is verified by a stateless token, not a cookie trusted by default.
• Responsive Architecture — customers reach the inquiry form from a phone as often as a desktop, so the same layout had to hold up at every width, not just the admin side.
• SEO Optimization — most inquiries start with a search, not a bookmark — so the customer-facing site was built to be found, not just to work once someone arrived.